Inquiry

FAQ

Frequently Asked Questions about Denbun IMAP Version

Questions about Installation

No. Question
001 I'm using desknet's Web server, but a script error occurred and I can't login.
002 I get "-10028" and the login screen is not displayed. (mobile version)
003 Just after installing, when I try to login I get a message link "Failed to create IMAP folder".
004 When I drag & drop a file, I get a message like "This is not a property or method that the object doesn't Support" and I can't attach the file.
005 Just after installation, I get a message like "Failed to issue a license key for evaluation".
006I want to use Microsoft Exchange Server as a mail server for the limitation.
007Can I use the user interface provided in DenbunV2.0I in DenbunV3.0I?
008Can I use the Japanese English translation feature for free of charge?
009 Please give me the pricing and ordering information of the Japanese English translation feature.

Questions about Using

No. Question
001 I can see a message but I can't get message text when I print it out.
002 I get a message like "Failed to send mails.The E-mail address may be wrong.",however the address should be correct.
003 When I compose or receive messages in ISO-8859-14 Celtic (ISO) or ISO-8859-7 Greek (ISO), I have a trouble of Mojibake:garbage characters.
004 When I receive messages sent from Denbun in Outlook, Outlook Express, I have a trouble of Mojibake:garbage characters.
005 When I receive messages sent from Denbun in Outlook, Outlook Express, the character positioned at 0xAE and 0xBE is displayed in other character code set (KOI8-RU).
006 I can't search data in Japanese characters.
007 When I check "All" for "Search in" option, all the messages in the folder are found.
008 (Only for Japanese information available because this is Japanese Mobile phone specific question) au,ソフトバンクにて簡単ログイン設定で登録ボタンを押すと「お使いの携帯端末の個体識別情報を取得できないため、簡単ログインの設定をすることができません。」というメッセージが表示されるのですが。
009 When I import or export data, I have a trouble of Mojibake:garbage characters.
010 When I compose a message or open a message in Firefox ver2.0.0.1, the loading Icon is displaying continuously.
011 When I open new message screen, I get a message like "Wrong URL".
012 Some messages are not found in the search.
013 When the trash setting is activated?
014 I get a message like "Failed to search IMAP messages"
015 When I try to delete a user, I get a message like "Failed to delete personal database".
016 After changing the Login ID, the filter doesn't work.
017 In Flash Version, the folder name and error messages are displayed in English.
018 The attachment Icon is not displayed even if a file is attached with a message.
019 I can't move messages that moved by the filter function.
020 I get a message like "Failed to search IMAP messages"I get a message like "Failed to search IMAP message. It does not Support the character set specified" and I can't search in messages.
021 In NEC ExpressMail, when I click the second level of the folders, Space used is not displayed.
022 When I setup [Volume Use Rate] in the administrator's screen, I get a message like "Failed to get message volume information in IMAP."
023 When I search in messages, I get a message like "Failed to search. It does not Support the running environment."
024 When I download messages, the error message, "Failed to create a zip file" is displayed.
025 No item is found when I search with Japanese text as a keyword in the directory service.
026I cannot read the QR Code...
027When I enable the Drag & Drop option and download the installer and install it, even I already open Denbun, another Denbun window is open.
028 The message I sent remains in the draft folder.

Questions about Administration

No. Question
001 What should I backup?